How to Fix Wyze Camera Keeps Going Offline

ByCaesar Hours

Wyze Camera has gained significant popularity as one of the leading security camera brands in the international market. With millions of satisfied customers, the company has achieved remarkable success. Having sold over 5 million cameras and continuously growing, Wyze Camera continues to expand its product offerings with new affordable options.

The company’s mission to make security cameras accessible to everyone has resonated well with users, and they have made significant strides in achieving this goal. However, some Wyze Camera users have encountered an issue known as the “Wyze Camera Offline” error. This error has posed challenges for users in ensuring the security of their homes and offices. Numerous users have reported experiencing this problem and are now seeking solutions to resolve it.

If you are also facing the Wyze Camera Offline Error, you’ve come to the right guide. In this post, we will explore the possible reasons behind this error and provide fixes to help you resolve the issue. Let’s dive in and find a solution.

Why are Users Facing Wyze Camera Offline Issue?

Numerous Wyze Camera customers have reported encountering the “Wyze Camera Offline” error and are perplexed as to why it is happening. Interestingly, some users have experienced this error with certain cameras while others continue to function properly. If you find yourself facing the same issue, stay with us as we highlight potential reasons to help you analyze the cause. Please review the following explanations:

  1. “Device is offline (error code 90)” in the app:
    • The camera firmware is not up to date.
    • The camera is experiencing a weak signal strength.
    • Your camera lacks a stable internet connection.
    • There might be issues with the installed camera files.
    • The app has not been updated, resulting in camera malfunction.

By considering these reasons, you can begin troubleshooting the “Wyze Camera Offline” error and potentially find a solution.

How To Fix Wyze Camera Offline Issue 2023

We understand your anticipation in learning about the fixes that can help resolve the issue. Rest assured, all the fixes we will present have been tested and gathered from various sources. We have personally tried these methods to address the problem.

However, it’s important to note that in certain cases, the issue may persist if it is caused by hardware damage. We will provide guidance on how to identify and address such situations as well. So, there’s no need to worry. Now, let’s proceed with the fixes to resolve the issue.

Check Your Internet Connection

The Wyze Camera relies on a stable internet connection for its functionality, particularly when accessing recordings through the app. Therefore, we recommend checking your internet connection if you encounter any issues. The quality of your internet connection is crucial for the proper operation of the security camera.

If you are experiencing the “Wyze Camera Offline” error, it is likely due to an unstable internet connection. In such cases, we suggest assessing the internet connection that the camera is utilizing for recording. To check your device’s internet connection, follow these steps:

  1. Open any web browser on your device.
  2. Search for a reliable internet speed testing tool.
  3. Launch the internet speed tester and assess the download and upload speeds of your network.
  4. If the speeds are consistently high and stable, no action is required.
  5. However, if the speeds are unstable, you should consider troubleshooting your router or switching to a different network to ensure smooth camera operation.

By following these steps, you can determine the stability of your internet connection and take appropriate measures to resolve any issues, enabling your Wyze Camera to function without interruptions.

Power Cycle Wyze Camera

Another method to resolve the issue is by power cycling the Wyze Camera, which has proven effective for many users. To perform this fix, follow the steps provided below:

  1. Start by unplugging the Camera from the power outlet and allow it to turn off completely.
  2. Wait for approximately 10-15 seconds to ensure the Camera is fully discharged.
  3. Reconnect the Camera to the power outlet and wait for it to initialize again.
  4. That’s it! Verify if the “Wyze Camera Offline” issue has been resolved.

By power cycling the Wyze Camera, you can potentially resolve the problem and restore its normal functionality.

Evaluate and Change The Network Settings

Wyze Cameras are designed to function properly when connected to the 2.4 GHz band. If your Camera is currently connected to the 5 GHz band, it may encounter issues. However, you can easily resolve this problem by switching it to the 2.4 GHz band.

Furthermore, even after connecting to the 2.4 GHz band, the Camera may still not work if the router’s protocol is set to WEP. The Wyze Camera is specifically designed to connect with the WPA/WPA2 Protocol, which offers higher security compared to WEP. It is crucial to check your router’s settings and ensure it is configured with the correct band and connection settings.

Please note that the Wyze Camera is intended for use with regular Wi-Fi connections. If you are using an Enterprise Graded Wi-Fi Network that requires additional authentication and sign-in procedures, the Camera may not function properly. To ensure proper operation of the Camera, it is recommended to use a standard router with regular settings.

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Check The Signal Strength of the Wyze Camera

If the signal strength is weak, the Camera may not function properly. To ensure that your Camera has a strong signal, follow these steps:

  1. Open the Wyze App on your device.
  2. Access the Camera Settings.
  3. Navigate to the device info section.
  4. Look for the Signal Strength option.
  5. Check the signal bar and ensure that it displays at least 3 bars.
  6. If the signal bar shows fewer than 3 bars, you need to address the signal issue.

By checking the signal strength through the Wyze App and ensuring that it has a sufficient number of bars, you can help ensure optimal performance of your Camera. If you observe fewer than 3 bars, you should take steps to improve the signal strength.

Check The Cables

The Wyze Camera may go offline and fail to work if there are any issues with the cables connecting the cameras. We recommend that you inspect the cables connecting your Camera in your home or office. Begin by examining the wires starting from the source and tracing them to the Camera.

During the inspection, carefully assess the cables for any signs of damage, cuts, or kinks. It is important to thoroughly check the cables. If you discover any issues with the wires, such as damage or deterioration, it is necessary to have them repaired or replaced with new ones.

Ensuring the integrity of the cables connecting your Wyze Camera is crucial for maintaining a reliable connection and preventing the Camera from going offline.

Check For Updates on the Camera and App

In order to ensure proper functioning of the Camera, it is important to keep both the camera firmware and the app updated. The Wyze company strongly recommends that users regularly update their cameras and the accompanying app to avoid encountering any errors.

Emphasizing the importance of updates is crucial because the Camera serves a security purpose, and the company is dedicated to providing robust security measures to their customers. By regularly updating the camera firmware and app, the company strives to enhance security, minimize the risk of hacking, and prevent any potential issues from arising.

Through App

The first method to update your Wyze Camera is through the Wyze App. Updating the camera is a simple process that can be done using the Wyze app. Before proceeding with the camera update, it is recommended to ensure that you have the latest version of the Wyze App installed.

To update the Wyze App, follow these steps:

  1. Open the Play Store on your device.
  2. Search for the Wyze App and check if there are any available updates.
  3. If an update is available, click on the “Update” button to download and install it on your device.

Once you have updated the Wyze App, you can proceed to update your Camera using the following steps:

  1. Ensure that your Camera is connected to the Wyze App.
  2. Open the Wyze App and go to the “Account” section.
  3. Look for the list of devices and locate your Camera.
  4. Select your Camera and check for any available updates.
  5. If an update is available, click on the “Update” option to initiate the firmware update for your Camera.
  6. If there is no update option, it means that your Camera is already running on the latest firmware version.
  7. After updating the Camera’s firmware, close the app.
  8. Reopen the Wyze App and check if the “Wyze Camera Offline” issue has been resolved.

By following these steps, you can ensure that both the Wyze App and your Wyze Camera are up to date, which helps in maintaining optimal performance and resolving any potential issues.

Through Manually

If you don’t have an update option available in the Wyze app, you can manually update your Wyze Camera to the latest firmware version. Follow the steps below to perform the manual update:

  1. Visit the official website of the Wyze company and download the latest camera software.
  2. Once downloaded, extract the file by right-clicking on it (for Windows) or copy and paste the file to the root directory of a 32GB MicroSD card (for Mac).
  3. Ensure that the file name of each device is renamed correctly.
  4. Turn off your Wyze Camera and insert the MicroSD card into the memory slot.
  5. Connect the USB cable to your Camera.
  6. Press and hold the setup button on the Camera until the LED indicator shows a solid blue light. Release the setup button.
  7. Allow the installation process to complete, which may take around four to five minutes. The Camera will automatically reboot, and the light status will change.
  8. Once the update process is finished, turn on the Wyze app and check if the “Wyze Camera Offline” issue has been resolved.

By following these steps, you can manually update your Wyze Camera to the latest firmware version, even if you don’t have an update option within the app. This can help in resolving any potential issues and ensuring that your Camera is running on the most up-to-date software.

Wrapping Up

Many users have encountered an issue with their Wyze Cameras, which are known for providing affordable and reliable home solutions. With a user base of over five million customers, Wyze has established itself as a leading company in the market.

Despite their efforts to provide regular updates and ensure smooth operation, electronic devices can sometimes experience issues. One common problem reported by users is the Wyze Camera going offline, causing inconvenience and frustration.

To address this issue, we have compiled troubleshooting methods in this post to help users resolve the problem. Additionally, we have identified the common reasons behind the offline error that most users have encountered. By examining these reasons, users can analyze the issue and take appropriate steps to resolve it.

We hope that the information provided in this guide will assist users in troubleshooting and resolving the Wyze Camera offline issue.

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