How to Fix Unfortunately LG IMS Keeps Stopping Error

ByCaesar Hours

After the recent Android patch update on LG phones, some users have been experiencing issues with the LG IMS app not functioning properly or continuously stopping, particularly when used with T-Mobile. The LG IMS app is vital for making calls, sending texts, and sharing files over a 4G LTE or 5G network, making it crucial for everyday use.

Given the significance of the LG IMS app, it is important to address and resolve the “LG IMS keeps stopping” error on T-Mobile. Fortunately, you have arrived at the right place. In this guide, we will provide effective solutions to help you resolve the error message “unfortunately, LG IMS has stopped” on LG smartphones.

What is LG’s IMS App?


Every LG phone is equipped with the IMS app, which enables users to send and receive text messages using 4G LTE and 5G networks. This app is a valuable feature; however, some LG customers have encountered difficulties with LG IMS, causing it to stop working.

Numerous users have reported encountering issues with LG IMS, receiving an error message indicating that the app has stopped. Specifically, LG phones on T-Mobile and Metro by T-Mobile networks have been affected. The good news is that the company has begun investigating these issues.

Fix Unfortunately, LG IMS has Stopped Error 2023

Resolving the error message “Unfortunately LG IMS Has Stopped” on LG smartphones is not a complicated task. If you are currently facing this issue, we have provided the following fixes for you to try out. Let’s begin with the solutions:

Restart Your Phone


To resolve the issue of LG IMS repeatedly stopping on your LG devices, a simple solution is to reboot your device. It is possible that your LG device contains bug files that are causing the application to malfunction. By rebooting your device, you can clear these bug files.

Rebooting your device is the recommended solution in this case. It helps flush the device’s RAM, causing the bug files to be automatically cleared. As a result, the LG IMS keeps stopping errors are resolved.

Check Your System OS

Have you verified whether your device is running the latest operating system (OS)? It is possible that your LG smartphone has pending updates that could be contributing to this issue. To ensure, you should check for any pending OS updates on your device, as they may be causing compatibility problems. Updating the system’s OS could potentially resolve the issue.

Update The LG IMS App

It is crucial to update the LG IMS app on your device, as it may contain bug fixes and improvements. Updating the app from the Google Play Store or App Store can help resolve any existing bugs or errors. Additionally, compatibility issues might be the cause of the error.

To update the LG IMS app on your LG Android device, follow these steps:

  1. On your Android phone, open the Google Play Store.
  2. Tap on the hamburger icon to access the Google Play Store menu.
  3. Navigate to “My Apps & Games” in the menu.
  4. Under the “Installed” tab, locate the LG IMS application in the list of applications.
  5. Finally, tap on the “Update” button. The app will start updating on your LG device.

By following these steps, you can ensure that you have the latest version of the LG IMS app installed on your device.

Clear The Cache Data

To resolve the issue of LG IMS repeatedly stopping on LG devices, clearing the app’s cache data can be an effective solution. Many users have reported that clearing the cache data for the LG IMS app has resolved the problem. If you’re unsure how to clear the cache data of the LG IMS app, follow these steps:

  1. Tap on the LG IMS app icon.
  2. Then, tap on “Info” or “App Info.”
  3. Select “Clear Data” from the options.
  4. Finally, tap on “Clear Cache.”

By following these steps, you will have cleared the cache data for the LG IMS app. Afterward, launch the app and check if the error message “Unfortunately LG IMS has stopped” has disappeared or not.

Disable The App

To prevent any disruptions in WiFi calling or VoLTE services due to LG IMS errors, you can disable the app on your LG phone. Follow these steps:

  1. Dial 277634#*# on your phone.
  2. Select “Field Test,” then “Modem Settings.”
  3. Toggle the VoLTE option on/off.
  4. Finally, restart your device to complete the process.

By disabling the LG IMS app using these steps, you can mitigate any issues related to WiFi calling or VoLTE services caused by the LG IMS errors.

Reinstall The App

If you continue to experience the problem of LG IMS app keeps stopping, we recommend reinstalling the app on your LG device. Several users have reported that reinstalling the LG IMS app resolved the keep-stopping issue on their devices. Therefore, it is worth giving it a try.

To reinstall the LG IMS app, follow these steps:

  1. On your LG device, go to the Settings menu.
  2. Navigate to the Apps or Application Manager section.
  3. Find the LG IMS app from the list of installed apps.
  4. Tap on the LG IMS app and select the option to Uninstall or Remove.
  5. Confirm the uninstallation process.
  6. Once the app is uninstalled, go to the respective app store for your device (Google Play Store or App Store).
  7. Search for the LG IMS app and reinstall it by following the on-screen instructions.
  8. After the reinstallation is complete, launch the app and check if the LG IMS keeps stopping issue has been resolved.

Reinstalling the LG IMS app can often fix any underlying issues causing the keep-stopping problem on your LG device.

Reset Your Device

If none of the above methods resolve the issue of LG IMS keeps stopping, you may consider performing a factory reset on your device. It’s important to note that a factory reset will erase all data on your device, so it is recommended to back up your Android data before proceeding with the reset. To perform a factory reset, follow these steps:

  1. Open the Settings app on your LG device.
  2. Scroll down and select “About Phone” or “About Device.”
  3. Look for the option “Factory reset” or “Reset phone” and tap on it.
  4. Read the information about the reset process and its consequences.
  5. If you’re ready to proceed, select “Erase all data” or “Reset phone” to confirm the action.
  6. Your device will begin the reset process, which may take a few minutes.
  7. Once the reset is complete, your device will restart, and it will be restored to its original factory settings.

Is LG IMS a Virus or Spyware?

It is a common misconception for people to associate certain features or apps on their devices with viruses or malicious software, especially when they are unfamiliar with them. The LG IMS system app has also faced criticism in this regard. However, it is important to clarify that the LG IMS framework itself is not malware. In simpler terms, utilizing functions like WiFi calling or other IP multimedia services does not lead to unauthorized data transmission to third parties.

Wrap Up

That’s how you can resolve the error message “Unfortunately LG IMS has stopped” on LG smartphones. We hope this guide has been helpful to you. If you have any questions or concerns regarding this topic, please leave a comment below and let us know.

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