How to Fix Skype Keeps Crashing On Windows 11

ByCaesar Hours

In the past, Skype was widely used as a popular choice for video conferencing. Although its popularity has declined over time, many people still use Skype for their communication needs. However, numerous users have been facing issues with the application recently. Specifically, on Windows 11, Skype crashes every time it is launched. But the good news is that we have identified a solution to this problem after conducting some analysis.

Fix Skype Keeps Crashing On Windows 11

This article focuses on resolving the problem of Skype crashing on computers running Windows 11. We will provide you with steps and solutions to fix this issue.

Run Windows Store Apps Troubleshooter

To resolve the issue with the Skype app crashing, the first step you should take is to run the Windows Store Apps troubleshooter. This troubleshooting tool is designed to identify and fix common issues with Windows Store apps, including Skype. Follow the steps below to run the Windows Store Apps troubleshooter:

  1. Press the Windows key + I on your keyboard to open the Settings app.
  2. In the Settings app, navigate to the System section.
  3. On the right side, click on the Troubleshoot option.
  4. Scroll down and click on the Other Troubleshooters option.
  5. Locate the Windows Store Apps troubleshooter and click on the Run button next to it.
  6. Follow the on-screen instructions provided by the troubleshooter.
  7. Once the troubleshooting process is complete, check if the issue with Skype crashing has been resolved.

By running the Windows Store Apps troubleshooter and following the provided instructions, you should be able to fix the problem and use Skype without any further issues.

Install Media Feature Pack

To resolve the issue of Skype crashing on Windows 11, you can try installing the Media Feature Pack for Windows 11 N. Follow the steps below to install the Media Feature Pack:

  1. Press the Windows key + I on your keyboard to open the Settings app.
  2. In the Settings app, go to the Apps section on the left sidebar.
  3. On the right side, click on the Optional features.
  4. On the next page, click on the View Features option located next to the Add an optional feature option.
  5. Search for “Media Feature Pack” on the next screen and click on Next.
  6. Click on the Install button next to the Media Feature Pack feature to initiate the installation.

By installing the Media Feature Pack for Windows 11 N, you should be able to resolve the Skype crashing issue. Once the installation is complete, relaunch Skype and check if the problem persists.

Reset The Skype App

To resolve the issue with Skype crashing on Windows 11, you can try resetting the Skype app. This can help fix any bugs or issues that may be causing the problem. Follow the steps below to reset the app:

  1. Press the Windows key + I on your keyboard to open the Settings app on your PC.
  2. In the Settings app, click on the Apps section in the left sidebar, and then click on Apps & features on the right sidebar.
  3. Search for Skype in the list of installed apps.
  4. Click on the three ellipses (…) next to Skype, and then select Advanced Options from the menu that appears.
  5. Scroll down to the Reset section in the Advanced Options, and click on the Reset button.
  6. A confirmation prompt will appear. Click on Reset again to confirm and reset the app to its default settings.

By resetting the Skype app, you should be able to resolve the crashing issue on Windows 11. Launch Skype again and check if the problem persists.

Reinstall Skype

If you are still experiencing issues with Skype, the final step you can take is to reinstall the application. Follow the steps below to reinstall Skype:

  1. Open the Settings app on your PC by pressing the Windows key + I.
  2. Click on the “Apps” section in the left sidebar, and then select “Apps & features” on the right side.
  3. Search for Skype in the list of installed apps.
  4. Click on the three ellipses (…) next to Skype and choose the “Uninstall” button from the menu that appears.
  5. Confirm the uninstallation of Skype when prompted.
  6. After uninstalling, go to the official Skype website and download the latest version of Skype for your PC.
  7. Once the download is complete, run the installer and follow the on-screen instructions to reinstall Skype.
  8. After the installation is finished, launch Skype and set it up on your PC as required.

By reinstalling Skype, you should be able to resolve any persistent issues and use Skype without further problems on your Windows 11 computer

Final Words

These are the methods you can follow to resolve any issues you are encountering with Skype. By following the steps outlined in this article, you should be able to fix the problem of Skype crashing on Windows 11. If the issue persists, you can reach out to Microsoft support for further assistance.

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